Senior Vice President of Digital Experience Services
Carmen Marco recently left the Federal Aviation Administration (FAA) to serve as the Senior Vice President of Digital Experience Services at Network Designs Inc. In his role as Chief Information Officer (CIO) at the FAA, Carmen oversaw the day to day responsibilities for all aspects of information technology (IT) within the FAA. This included solution delivery, infrastructure and operations, information system security, privacy, strategy, innovation, customer relationship management, organizational performance management, and portfolio/program management.
Before this role, Carmen served as the Deputy CIO, and as the Executive Director of Solution Delivery Services for the FAA. Carmen was responsible for over 450 applications and services spanning aviation safety, mission support and business domains. He led efforts to optimize FAA services with investments in social collaboration, business intelligence, data access, and enterprise content and document management systems. He also co-led several agency-wide technology initiatives supporting Risk-Based Decision Making (RBDM) by improving access to aviation data and information analysis and sharing tools.
Carmen also served as the head of FAA Corporate Communications, overseeing all digital communications for the agency. Under his leadership, FAA web properties received over 800 million digital views of FAA content, delivered over 28 million mission-critical regulatory documents, and achieved a measured reach of 37 million social impressions since 2009. During this time, the FAA’s web properties achieved considerable growth, effectiveness and influence and continue to be essential to the agency’s mission.
Prior to joining the FAA, Carmen designed websites and applications for government organizations including the GSA, Bureau of Census, and the Federal Housing Finance Board.